TouchStore has been providing the Ireland community pharmacy sector with IT solutions for over 15 years.
TouchStore is a major supplier of pharmacy software solutions and information services to the Irish pharmacy sector.
When you become a customer of TouchStore Rx you will receive a full end-to-end service solution. Whether guiding you through your installation, ensuring that you receive training tailored to your pharmacy processes, assisting you with any IT queries or providing you with accurate and timely data, TouchStore is ready to support your pharmacy business meaning you can concentrate on caring for your patients.
Consistently at the forefront of pharmacy software development, TouchStore’s flexible solutions can fit in with any pharmacy’s daily processes, whether you are a single independent pharmacy or large corporate group.
We have highly skilled staff based in our head office in Limerick. Using recognised industry and IT standards and processes, the TouchStore team is ready to support your business today and into the future.
With a dedicated service team you can be confident that TouchStore will support you at every stage of your customer journey.
TouchStore installation engineers will contact you prior to any installation to carry out an audit and prepare you for the upcoming installation. We also provide your business with a welcome pack which has everything you need to feel at ease and fully prepared
All of our analysts have the knowledge to support our solutions as well as training experience within a community pharmacy setting. This means that our analysts have experience of day-to-day pharmacy practice and have a good understanding of how issues can impact your business.
Our analysts work within teams of specialisation to ensure that we have in-depth knowledge, meaning that your call will always be dealt with by someone who can help you with your issue or query straight away and take personal responsibility to ensure resolution.
The team has the ability to connect remotely to your system so they can get a complete picture of any issues and resolve them for you quickly. Of course, we always ensure that processes like this comply with security best practices and meet information governance requirements.
Whilst the service team is on call to deal with any issues that you may experience, any “how do I?” questions can be answered by our extensive help-files within our PMR systems, as well as in the training guides and videos that are available.
Innovation is critical to our business and we are constantly moving forward to ensure our customers have the most up-to-date solution.